Jr. Trainer

Career Opportunities with Unicity USA Inc A great place to work. Current job opportunities are posted here as they become available. Position: Jr. Trainer Are you an energetic, empathetic, and organized individual with teaching skills? Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires, product updates, and recurring training needs. Position Details Schedule: Sunday to Sunday (2 days off) Operation Hours: Between 8:00 AM to 9:00 PM (Daily 8 hour shifts) Location: Bogotá - Office located at the north of the city (Near by Parque de la 93) Salary: To be discussed Contract: Indefinite term Required Skills Minimum of 2+ years of relevant experience Market knowledge Ability to address and resolve issues, claims, and/or complaints on first contact Adherence to KPI indicators Proficiency in data analysis and interpretation Multitasking abilities Job Responsibilities Deliver client-focused training sessions for new hires, product updates, and recurring training needs. Provide information about products and services to customers and resolve their issues. Address and resolve complaints about products or services by clarifying the customer's issue, determining the cause, providing the best resolution, and following up as necessary with the agents. Update customer records with accurate information cascading it properly to the ops. Prepare reports on products or services by collecting and analyzing customer information. Contribute to team efforts by achieving results as needed. We offer a competitive salary, an indefinite contract with full benefits, an excellent work environment, stability, and great opportunities for professional development. If you have 2+ years of relevant experience and strong communication skills, don't hesitate to apply today!#J-18808-Ljbffr