We partner with the world's most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions.
With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.
CI is looking for a Support Master to work remotely with one of our clients located in the North American region.As a Support Master,
you will blend your expertise in project management with a strong technical background to enhance the team's efficiency and collaboration to solve complex problems for our clients.
Your role will focus on optimizing the support processes through agile methodologies, fostering a culture of continuous improvement, and ensuring seamless communication between technical and non-technical stakeholders.
You will be an integral part of a high-impact team supporting various leading-edge digital products within a renowned automotive brand in the United States.
Your contributions will directly influence the success and evolution of these innovative solutions and of the results of clients.
Responsibilities : Agile Leadership : - Serve as the agile project manager for the support team, facilitating ceremonies and ensuring communication flows smoothly between parts.
Coach and mentor team members on agile best practices. - Collaborate with product owners to prioritize and manage the backlog effectively.
Technical Collaboration : - Help the team to define the solutions that will be implemented for the problems that the client has to solve.
- Leverage your technical background to bridge communication between developers and the other stakeholders.
- Facilitate discussions on technical investigations and root causes, ensuring a shared understanding of the challenges faced by the team.
- Work closely with the Tech Lead to align technical strategies, addressing impediments that require joint technical and leadership insights.
Continuous Improvement : - Identify areas for process improvement and work with the team to implement changes. - Encourage a culture of continuous learning and improvement within the team.
- Measure and report on key metrics to track team performance and identify areas for growth.Stakeholder Engagement : - Act as a liaison between the production support team and stakeholders, providing transparency and updates on team progress.
- Ensure that the team's work aligns organizational standards and client expectations.
- Collaborate with client leadership to understand their needs and incorporate feedback into the support process.
Requirements : - Native / Fluent or advanced English skills, enabling active and effective participation in meetings with diverse cross-functional teams.
- Substantial experience in production support roles, demonstrating a great understanding of support team dynamics. - Exceptional communication skills, capable of translating technical concepts for diverse audiences.
- Ability to collaborate seamlessly with the Tech Lead and other technical leaders. - Enthusiastic about fostering a collaborative, high-performance team culture in the context of production support.
Our benefits : - Premium Healthcare- Meal voucher- Maternity and Parental leaves.- Mobile services subsidy- Sick pay-Life insurance.
CI University -Colombian Holidays-Paid VacationsAnd many others. #LI-LO1#MidSenior CI is an equal-opportunity employer.
We celebrate and appreciate the diversity of our CI' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
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