At Strada, we believe a company's success starts with its people. At our core, we Champion People and help our colleagues Grow with Purpose. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. Join our team if you Champion People and want to Grow with Purpose through acting with integrity. THE ROLE To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services, and you will be flexible supporting either as or when required. RESPONSIBILITIES Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks. Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs. Ensure Data Management is performed accurately and on time. Ensure Tickets and Calls are responded to within SLA timescales and to a high standard. Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs. Proficient in using systems and tools. SOC Controls completed on time and with the necessary evidences. Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice. All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. Highlight to Service Manager any deviations from the standard scope of service. Ability to recognize and deal appropriately with sensitive and confidential information. Successful completion of all learning objectives. Time Recording to be completed accurately and on time. Alight Security Standards are adhered to and followed. Contribute to team meetings and raise any issues immediately to your Service Manager. Ensure you are up to date with all Alight HR announcements and communications. Build good relationships with all lines of businesses where appropriate. Update internal stakeholders, when needed, in a timely and accurate way. Participate in projects and activities as needed and assigned. REQUIREMENTS Good knowledge of MS Office tools such as Excel, Word, and PowerPoint. Flexibility to support a global and fast-paced environment. Excellent written and verbal skills. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures. 1 year of experience in Customer Care and/or HR Administration. Very good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes. High School/University diploma or equivalent. HRIS knowledge. High level of Italian and English spoken and written allowing everyday work communication in this language. Additional language(s) as required for a specific position. FLEXIBLE WORKING So that you can be your best at work and home, we'll consider flexible working arrangements according to business requirements. By applying for a position, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. OUR COMMITMENT TO DIVERSITY AND INCLUSION Strada believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. DIVERSITY POLICY STATEMENT Strada does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #J-18808-Ljbffr