About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
We take pride in our inclusive environment and positive impact on the community.
Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in an IT Support Specialist role with TaskUs: As an IT Support Specialist, you will provide first-level technical support to internal customers who are experiencing technical, hardware, or software issues.
You are the go-to person for first-level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Responsibilities: Provide level 1 technical support to the contact center, including password resets, desktop/laptop setup, patching, and technical coordination of new hire/term processes.Respond to internal users requesting assistance; log and keep records of customer/employee queries, interpret problems and analyze possible causes of hardware and software failure.Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.Assist in conducting user application testing during program implementation, migration, and system maintenance.Research, plan, and perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures and/or knowledge-based troubleshooting techniques.Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance, and capacity.Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems, and systems management.Coordinate vendor support of assigned hardware/software/systems/services.Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.Requirements: Required Skills: 1+ years of relevant working knowledge of I.T.
requirements/demands in call center operations and organization, particularly in the area of operations support.Active Directory 2012 R2 (required; will be responsible for day-to-day setting up accounts.
We are looking to automate some of these processes so anyone who has been involved with automating is preferred.
)Group Policy management (required).Windows and IOS configuration, support, and knowledge.Excellent English communication skills - both spoken and written.Preferred Skills: Above-average problem-solving, decision-making, and analytical skills.Skilled technical writer - able to document problems and solutions for customers and other technical support personnel.Enterprise environment experience is a plus.Good time and project management skills.Adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal skills.Education / Certifications: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
Work Location / Work Schedule / Travel: On-site, 48 hours weekly.
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life.
We welcome applicants of different backgrounds, demographics, and circumstances.
Inclusive and equitable practices are our responsibility as a business.
TaskUs is committed to providing equal access to opportunities.
If you need reasonable accommodation in any part of the hiring process, please let us know.
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