It Support Specialist

Cali, Colombia

Position Overview: We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.

Duties and Responsibilities: Installing and supporting Windows Server based networks (2016, 2019,2022) Installing and managing networking equipment (Cisco & Dell), including initial configuration, fail-over setup, and VPN configuration Using desktop support clients to remotely troubleshoot customer workstations and systems Troubleshooting and maintenance of peripheral hardware, monitors, printers, and scanners Coordinating projects with 3rd party vendors Performs other related duties as assigned Repairing or replacing damaged computer hardware. Managing technical documentation. Keeping accurate and detailed descriptions of services performed while on a service call. Required Skills and Attributes: Strong written and verbal communication skills and ability to communicate technical information to non-technical end-users Ability to perform well in a fast-paced environment Exceptional interpersonal skills, relationship-building aptitude, and conflict resolution abilities Highly self-motivated with excellent time management and prioritization skills Education and Experience: 3+ years experience in IT support and systems maintenance Associates or Bachelor's degree in IT related field highly desirable Microsoft Office 365 Cloud Environment. Microsoft Windows Desktop Environment. VoIP Phone Systems and SIP Trunks. Microsoft SQL Server experience is a plus but not required.
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