Información del empleo
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Tipo de empleo
- Tiempo completo
Ubicación
Desde casa
Descripción completa del empleo
The company is looking for a highly motivated IT support generalist to join our team. This crucial role provides day-to-day IT support to our North American employees and ensuring the seamless operation of our technology infrastructure. [± 60 employees]. The company is a global company, which provides the most powerful risk analytics for cybersecurity, security management and operations tools to eliminate attack vectors. Our platform provides a holistic view of complex, hybrid environments and the insights needed to protect the modern enterprise,
by collectively visualizes and analyzes hybrid and multi-cloud networks, providing full context and understanding of the attack surface.
Key Responsibilities:
- Provide comprehensive IT support to approximately 60±50 employees in the North American region.
- Install, configure, and maintain computer systems, peripherals, and software applications
- Assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of IT resources.
- Working with our vendors for shipping end-users' equipment / Laptops.
- Managing and supporting end users cloud applications [MS Teams, O-365, KnowB4, Zoom, Okta etc.].
- Communicating any issues or requirements with the IT team in Israel / Ukraine.
Requirements:
- Proven experience in providing IT support in a professional environment.
- Strong knowledge of Microsoft Windows and macOS.
- Familiarity with hardware troubleshooting and software installation [Windows and macOS].
- Knowledge and experience working with cloud solutions – Office-365, SharePoint, Okta, MS Teams, Zoom, etc.
- Customer service oriented with strong interpersonal skills.
- Ability to work well and collaborate with other teams of various skills, sometime in different time zones [independently and as part of a team].
Advantageous
- Networking and Security experience, working with Firewalls, VPN, and other security products [AV, EDR, DLP etc.].
- Knowledge and experience with Kandji [or other MDM system] for macOS management.
