Este es un puesto de trabajo remoto.
Be part of our Solvers team and work 100% remotely with us!
Tech And Solve is a Paisa company dedicated to the development of custom software for clients in the retail, financial, and services sectors, among others.
At Tech And Solve we are motivated to use technology and our ingenuity to make life easier and generate progress.
Therefore, we want those who join this group of Solvers (the name given to our collaborators) to follow this purpose and together we can make things happen!
Our culture is filled with the genuine desire for other progress We like working as a team and collaborative and inclusive construction We like to surprise by exceeding expectations and we prepare to do so We explore multiple alternatives to find simple and valuable solutions.
Requisitos The IT service center manager oversees daily technical support operations and addresses issues related to hardware, software, networks and security.
This feature includes desktop management support, virtual workstations and ensure the smooth functioning of IT services.
Bachelor's degree in Computer Science or related field (or equivalent work experience).
• 3+ years of experience in IT service center/help desk operations.
• Supervisory or team leadership experience preferred.
• Experience in Microsoft environments and strong customer service skills.
• Ability to multitask, prioritize and manage multiple projects in a fast-paced environment.
• Experience in process improvement, root cause analysis and trend analysis.
• Familiarity with ITIL, service metrics and reporting.
• Knowledge of Windows and Mac operating systems.
• Strong communication and problem-solving skills.
Preferred skills: • Experience in managing supplier services using KPIs and SLAs.
• ITIL certification and experience with service management tools such as BMC Remedy.
• Ability to work flexible hours, including afternoons and evenings.
Ventajas Contractor We want to meet you!
If you are motivated to be part of a company with a culture oriented towards objectives, teamwork through collaborative construction and working with cutting-edge technologies, share your CV with us.
With us you will have the opportunity to create solutions for national and international clients in industries such as Finance, Insurance and Retail, and you will be part of a company where the challenges never stop.
For this reason, we constantly train ourselves to respond to the challenges that the industry demands.
Are you placed in any other country from Latam?
Let's talk!
