Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey,
starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.
JOB SUMMARY:
We are seeking a motivated and detail-oriented individual to join our team as a IT Desktop Support Technician I. The individual will support, install, and fix PCs, laptops, printers, mobile devices, and other computer assets in the organization. Primary responsibilities will be to assist with helpdesk tickets, answer calls and emails to fix issues related to the local site environment. They will perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems, license, and asset tracking. As a key member of our IT department, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems.
CORE RESPONSIBILITIES:
Provide prompt and courteous first-level technical support for desktop, laptop,
and peripheral hardware.
Diagnose and resolve hardware and software issues, escalating when necessary.
Collaborate with other IT support teams to ensure timely and efficient problem resolution.
Install, configure, and update software applications and operating systems.
Conduct hardware and software upgrades and ensure compliance with licensing agreements.
Assist in managing user accounts, permissions, and access rights.
Collaborate with the IT team to develop and update support documentation and knowledge base articles.
Contribute to IT projects such as system upgrades, rollouts, and migrations.
Conduct regular preventive maintenance on IT equipment.
Provide technical support for virtual meetings and conferences.
REQUIREMENTS/QUALIFICATIONS:
A degree or diploma from a recognized post-secondary institution (such as an Institute of Technology, College or University) in a field related to computer technology or equivalent experience.
Knowledge in technically supporting windows PC systems and desktop support a must
Operating Systems: Window 7,8,10 and 11 a must. Window Servers 2008-19 would be an asset.
Basic understanding of IT concepts and technologies.
Knowledge of active directory and IT security concepts would be a definite asset.
Experience in systems administration would be an asset
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Eagerness to learn and develop new skills in the IT field.
You will be required to work ON-SITE; Colombia Office
Relevant Work Experience: 2 + years
KEY COMPETENCIES:
Exceptional customer service orientation.
Outstanding aptitude for learning and adaptability
Enthusiastic passion for technology.
Superior analytical and problem-solving skills.
Strong emphasis on family and team collaboration.
Commitment to moral integrity and honesty.
Keen attention to detail.
Flexibility in accommodating varied working schedules.
Exceptional team player.
Steadfast commitment to moral integrity and honesty.
Ability to perform effectively in high-pressure situations.
SPECIAL CONDITIONS OF EMPLOYMENT:
Be able to work extended hours and or Participate in on-call rotations to provide after-hours support for critical issues and ensure continuous availability of IT services.
100% on site
Base Salary: $2´500.000
Schedules of 46 hours, Monday to Saturday
English Level B2 or above
