Company Description: About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description: Professionals in this role get to: Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champion the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair: Desktop and laptop computer systems, computer peripherals, and various mobile devices (phones and tablets) running Android, Apple, and Microsoft operating systems. Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems. Support and troubleshoot user account information including rights, security, user groups, and email accounts. Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership, and professional experience to creatively deliver support and solutions to our user base while providing a positive customer experience. Strengthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery and other IT team members to move/add/change service delivery programs, and constantly investigate process improvement opportunities. Qualifications: Our most successful candidates will have: Computer science or related degree(s) A+ certification Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files, and PowerShell No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO, and various network troubleshooting tools The position reports to the Site Associate Manager and may require travel as needed at the direction of supervisor & leadership, with flexibility in hours worked Additional Information: All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr