Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleEnsures that the operational and IT & financial processes supporting the business are properly monitored and executed.
Supports the process owners and line management to meet their control posture targets in a sustainable and continuously improving manner.
Recognized as the compliance assurance leader by the Global Process Owner (GPO) and Country Process Owners (CPO) across the business.
Involved in the development and deployment of Geography (IOT) or Global Process strategies/initiatives and associated internal control programs, as well as external and internal audits and certifications.
Provides expert advice and counsel to senior professionals and executive management.
Performs compliance operations over controls that are associated with the organizations policies and practices.
Creates audit readiness awareness with relevant education and best practice sharing across the globe.
Maintains audit readiness of the business with deliverables like multiple tests across operations, IT delivery and regulatory compliance space.
Conducts Internal inspections for IT Delivery, CRM and Operations.
Educates, guides and supports account during internal and external audits, external certifications, client 3rd party audits, etc.
Leads peer reviews as a specialists.
Investigates and cascades lessons learned and the identified root causes.
Acts as a liaison with process owners and accountable line management to develop and implement future improvement.Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career.
Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect – you can find your opportunity here.Who You AreWho You AreYou're good at what you do and possess the required experience to prove it.
However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
You are customer-focused – someone who prioritizes customer success in their work.
And finally, you're open and borderless – naturally inclusive in how you work with others.Required Skills and Experience- At least 3 years of experience with:Customer Service Skills:Ability to provide excellent service and technical support, enhancing the customer experience.Communication Skills:Both verbal and written, essential for effectively interacting with customers and the team.Problem-Solving:Ability to identify and resolve technical issues efficiently.Conflict Management:Capability to handle and resolve conflicts professionally.Logical and Analytical Reasoning:Skills to analyze situations and make informed decisions.Operating System Support:Knowledge in supporting Windows and Mac OS.Mobile Device Management:Ability to manage mobile devices and networks (VPN/Cisco).Application Support:Experience in supporting applications like Microsoft Office, MS Azure, Outlook, and the MS 365 suite.Preferred Skills and ExperienceNegotiation:Ability to negotiate terms and conditions with clients and vendors.Project Management:Experience in managing projects and coordinating teams.ITSM Knowledge:Familiarity with IT Service Management tools and processes.Leadership Capabilities:Ability to lead peer reviews and act as a liaison with process owners.Audit Knowledge:Experience in conducting internal inspections and audits, both internal and external.Being YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.