Integrated Logistics Excellence Manager Bogota, Cundinamarca, Colombia | Weitere Stellenangebote | Vollzeit | req122556 Build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
Your Role The role involves leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs, handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP.
Your Responsibilities Delivery of operational services by coordinating related activities across all Control Towers against SLA Development of strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence Identifies projects out of / above scope of services and initiates execution Point of contact / escalation for customer concerns at appropriate counterpart level Identify areas of improvement, track root causes and define actions for prevention in the future Maintain and update customer SOP in close collaboration with Business Manager LSP Performance & Integrationthe existing relationships with the relevant LSPs in scope Active monitoring of the LSP performance in their service delivery performance (against the agreed KPIs) Lead of regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes and define actions for prevention in the future.
Manage all relevant rates and other LSP master data during the respective engagement life cycle.
Connect LSP Management to KN IL Control Tower and their respective tasks planning, customer service, freight settlement.
Maintain and update LSP SOP in close collaboration with Business Manager.
Your Skills and Experiences Bachelors University degree in International Business or related careers Experience in Freight Forwarding (Air, Sea, Road) Experience in Supply Chain optimization and operational performance improvement Experience with cross regional or global collaboration in multinational environment Fluent English Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.