Work Schedule : Monday - Friday, 9 : 00 AM to 5 : 00 PM (EST)
NOTE : INDEPENDENT CONTRACTOR POSITION
Company Overview : Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview : We are looking for a dedicated and compassionate Intake and Care Coordinator to join our client relations and customer support team. This position requires a strong communicator with the soft skills to connect empathetically and effectively with prospective clients, guiding them through our intake process and ensuring a smooth experience from the first point of contact. As an Intake and Care Coordinator, you will be responsible for managing leads, following up to ensure client satisfaction, and supporting clients needs with organization and efficiency.
Key Responsibilities : Respond to and follow up with leads of prospective clients via email and phone.Utilize empathetic communication skills to build relationships with clients, ensuring they feel supported and understood.Organize and maintain detailed records of client interactions and follow-up actions.Process leads to close transactions, facilitating smooth intake and onboarding for new clients.Work within Google Suite, PandaDoc, LinkedIn, and Excel to manage client information and generate reports as needed.Qualifications : Strong proficiency in English, with excellent verbal and written communication skills.Demonstrated experience in a client relations or customer support role.Familiarity with Google Suite, Excel, LinkedIn, and PandaDoc.Excellent organizational skills, with the ability to manage multiple tasks and follow-ups.Friendly, approachable personality with a proactive and problem-solving mindset.Nice-to-Haves : Bilingual capabilities for more effective communication with diverse clients.A people person approach, adaptable and intuitive in customer interactions.Out-of-the-box thinking and proactive problem-solving skills.Please note : To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
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