Intake Agent

This is a remote position.
Client Timezone: 8AM to 5 PM Arizona Standard time (10AM to 7PM COL time) As a Call Center Agent, you will be the friendly voice greeting clients and potential new clients of a disability law firm during normal business hours.
You'll field inquiries, take messages, and schedule appointments with care and professionalism.
- Greet clients warmly and make them feel heard when they call - For current clients, route messages to the appropriate case manager - Gather intake information from potential new clients and schedule consultations - Update client records in the firm's case management system - Provide excellent communication and customer service on every call Requirements - Must have experience handling medical records - Exceptional phone manner and verbal communication skills - Fluent in both English and Spanish (bilingual) - Warm, empathetic, and truly cares about helping clients - Strong attention to detail and organizational skills - Experience working in a call center or customer service role - Familiar with CRM platforms and ability to learn new software quickly - Reliable and punctual Benefits Stable role and team will expand Permanent work from home Immediate hiring Steady freelance job