Highlights OTE: $54,000 - $60,000Base Salary: $48,600 - $54,000Location: RemoteStock OptionsAbout Us At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations, including UNICEF, Barack Obama, and the Alzheimer's Association.
About the Role We are looking to hire an experienced Implementation Engineer to work alongside our passionate sales and customer success teams. As an Implementation Engineer, you will be responsible for onboarding and presales activities, including technical software demonstrations, responding to RFPs/RFIs, creating proposals to overcome technical challenges, and developing customized solutions that meet clients' needs. You will also project manage new client onboarding processes, conduct A/B tests, and provide best practices to help clients generate more revenue.
To ensure success as an Implementation Engineer, you should have an excellent understanding of web and marketing systems, CRMs, web infrastructure, web analytics, data management, compliance, and integration. Additionally, Implementation Engineers are relied upon to work with representatives from varying client-side departments, such as IT, marketing, fundraising, finance, and executive teams, so consultative communication skills and patience are essential. Ultimately, a top-notch Implementation Engineer drives success by creating specialized solutions tailored to customers' needs, thus expediting the onboarding process. An ideal candidate is a problem-solver, autonomous, organized, and motivated individual looking for an opportunity to grow in a fast-paced startup environment.
Key Responsibilities Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.Work closely with sales and customer success teams to develop strategies to drive revenue growth.Collaborate with product teams to ensure customer feedback is incorporated into product development.Work closely with other teams, such as Customer Success, Sales, Product, and Support, to ensure alignment and successful execution of projects.Develop and maintain relationships with key customer stakeholders, including C-level executives.Manage high-stress situations and work under pressure to deliver results, juggling multiple active implementations simultaneously.Respond to RFPs.Lead A/B tests for customers in collaboration with our Analytics team.Skills and Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field.5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SaaS companies.Strong technical skills, with experience in web infrastructure, web analytics, and data management.Experience with CRM systems (Salesforce, HubSpot, and other integrations).Experience with front-end website development (HTML/CSS).Excellent communication and presentation skills, with the ability to communicate with both technical and non-technical stakeholders.Proven ability to develop and maintain relationships with customers and internal stakeholders.Ability to work in a fast-paced, hyper-growth, and dynamic environment.Strong problem-solving skills, with the ability to creatively solve complex technical problems.Experience working with international (preferably Eastern European) product and back-end teams is a plus.Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members.Highly proficient in spoken and written English.Benefits Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
30 days offHome Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.English learning courses (50% reimbursement, up to $1,000 annually).Relevant professional education (50% reimbursement, up to $1,500 annually).Gym or swimming pool (50% reimbursement, up to $500 annually).Coworking (up to $250 monthly).Remote working.Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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