Our team: The Country Care HR team sits within HR Operations. Our team has a geographical, in-country focus on operational excellence and compliance. We are also the executors and experts of local intelligence. Our Purpose - Add Life to a Lifetime of Learning About the role: Passionate about employee experience, the Country Care HR Operations Analyst will report to the Country Care Latam Lead. This role will be an operational driver and in-country HR subject matter expert. This position will partner with HRBP's of business division, Centers of Excellence (CoE), shared services ("Pearson People Services"), Payroll, Solutions (IT), and Finance, to keep Pearson competitive and compliant. You'll be the go-to person for Hispano-American Countries within the global Country Care organization. Your peers manage Country Care activities all around the globe. Key Responsibilities: Focus on supporting day-to-day activity in 1 complex multiple market region. Support the implementation of a new operating model in the country, and possible process improvements. Support the implementation of the HR long- and short-term strategy as per Country Care regional guidelines. Maximize the value of services across the employee hire-to-retire lifecycle through exceptional delivery and provide expert support in HR compliance. Take ownership to identify gaps and work on a Process Improvement portfolio for a single country. Provide an exceptional experience through innovation, simplification, and digitization. Manage high-profile escalations through multiple team partnerships, assess root causes, and implement solutions to reduce escalations and improve processes. Manage adherence to Compliance/local regulations with the guidance of the leader of the organization. Partner with our Legal COE teams on local legislation updates, and employee relations matters. Support the management of unions and WC relationship. Manage local vendor performance including SOW, and SLA establishment with our benefits vendors. Support HRBP and COE for any case escalation related to a specific business division. Building and maintaining positive internal and external relationships with key stakeholders to facilitate the achievement of business goals. To be successful in this role, you will ideally have: Bachelor's degree or relevant 3-5 work experience. Significant local experience in Employee Relations, Benefits, and Compliance matters. A natural ability to discern, organize, and convey complex problems and solutions. Thrive in an environment with an agenda for change, growth, and innovation. Student of simplification and making complex processes appear simple to the end user. Gifted at executing corporate strategies into locally relevant applications. Passioned on HR, and people, and curious about new HR trends. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. #J-18808-Ljbffr