At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. HR GENERALIST ABOUT THE OPPORTUNITY In this exciting role as a North America HR Generalist, you will perform Human Resources related duties at the professional level within the HR Service Delivery platform, supporting multiple businesses within North America. Functional areas of responsibility will include mergers & acquisitions, workforce transformation and reorganization, organization design, job level structuring, salary analysis, affirmative action support, employment equity programs and compliance. RESPONSIBILITIES: Take ownership of escalated queries from Tier 1 & 2 through ServiceNow cases. On occasion, redirect them when additional or different support is required. Partner effectively with HRBPs, People Advisors, CoEs, and People Leaders, offering proactive support and proposing solutions for various programs of work (Business as Usual, Organization Transformation, M&A initiatives). Support and partner during annual CoE cycles (e.g., Goal Setting, Talent Management processes and IM Listening action planning), providing coaching, reporting, data insights. Closely collaborate with employees, managers, and CoE teams to deliver customer-centric solutions. Identify improvement needs for the HR function and for continuous improvement of the HR service delivery model. Additionally, address urgent employee and manager needs and provide people management coaching, allowing HRBPs and People Advisors to focus more on strategic initiatives. Conduct exit interviews, analyze data, and make recommendations to the management team. Partners with compensation to conduct and implement salary surveys. SKILLS & REQUIREMENTS: 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise in Employee Relations. Bachelor's degree required. Desired experience supporting North America. Demonstrated experience of, and focus on, proactively managing customer relationships. Curious; proactively ask questions about wider context in order to understand where to provide most business value. Being courageous when we need to push back and say no. Ability to work effectively in high-pressure, fast-paced situations that require sound decision making. High degree of comfort with change, with the skill to easily shift priorities to meet business needs. Strong analysis and problem solving skills, able to carry out root cause analysis. Experience supporting leaders and employees in Union environment a plus. WHAT'S IN IT FOR YOU? Be part of an ever evolving global organization focused on transformation and innovation. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Global connectivity to learn from 26,000+ teammates across 52 countries. Be part of a winning team who embrace diversity, inclusion, and our differences. Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. #J-18808-Ljbffr