HR Assistant, Client Services Job #: req30988
Organization: IFC
Sector: Human Resources
Grade: GC
Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Location: Bogota, Colombia
Required Language(s): English, Spanish
Closing Date: 1/14/2025 (MM/DD/YYYY) at 11:59pm UTC
DescriptionIFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.
IFC's Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies and meet organizational goals, including attracting, developing and deploying diverse and skilled talent.
Client Services – offers strategic HR partnership, program implementation, support and solutions to staff and management globally;Diversity, Equity, and Inclusion – supports the organization to build a diverse workforce, embrace equity, and foster an inclusive workplace;Employment Framework and Recruitment – develops and supports HR strategy, policies/procedures, communications, and knowledge management; drives HR initiatives, such as staff engagement and Board reporting; and delivers recruitment solutions;Strategic Initiatives – provides people analytics and reporting for better decision-making and provides governance for workforce planning and position management;Talent and Incentives – designs best practice HR solutions in onboarding, mentoring, career management and mobility, performance/talent management, incentives and awards, and leadership development.BackgroundIFC HR Client Services is seeking a HR Assistant to work with the HR Client Services team supporting the Latin America and the Caribbean Region based in Bogota, Colombia. The HR Assistant will collaboratively partner with the Senior HR Business Partner and HR Analyst in the delivery and flawless execution of HR products, processes, and services to IFC clients. S/he will strengthen the team's ability to provide value-added advice to managers and staff regarding policy and programming application in all areas of Human Resources.
Duties and AccountabilitiesThe HR Assistant is responsible for supporting IFC clients on the full range of HR matters, in close collaboration with the Senior HR Business Partner and HR Analyst. Specifically, but not limited to, the key responsibilities include the following:
Stays abreast of HR policies and procedures to provide support to regional clients; ensures alignment/communication and consistency in application of HR policies, principles, and guidelines.Handles a significant volume of HR inquiries on standard issues from all clients and, channels them to appropriate resources; follows up as necessary, plays substantive role in finding information and assist clients.Supports clients with Managerial Self-Service (MSS) and other HR systems. Generates basic reports for clients and internal stakeholders.Handles queries or requests from clients and research solutions and share the relevant information with parties concerned, after consultation with the HR Business Partner.Participates in performance management, talent review, promotion, staff surveys, 360 and performance award processes. Advises staff and managers on the different process requirements.Coordinates with HR operations the execution of recruitment, ending employment, re-entries, leave without pay, external service, etc.Assists the HR Business Partner with recruitment process by ensuring that the necessary approvals are in place and in line with the Work Force Planning (WFP) numbers.Responsible, where applicable, for the preparation of appointment packages, onboarding packages, offer letters, etc.Review job descriptions, participate in shortlisting committees and interview panels as appropriate; draft interview reports and conduct reference checks as needed; provide guidance to hiring managers, as needed.Oversees and coordinates the onboarding activities in the region for new hires with all Latin America & Caribbean (LAC) onboarding coordinators. Provide orientation to new staff in the Bogota office.Supports in the logistics, preparation and in training and learning event delivery, organization of HR-related meetings and events.Selection CriteriaHigh school diploma with 7 years of experience or equivalent combination of education and entry level professional HR experience (Bachelor's degree is highly preferred).Demonstrated knowledge of HR procedures, processes and programs and an eagerness to expand knowledge in areas of HR.Displays initiative, independence, and autonomy in addressing client needs in changing business contexts and environments.Ability to initiate changes to HR business related processes to improve efficiency and performance and apply creativity, flexibility, and persistence to develop new approaches.Ability to download and analyze standard data (salary databases and the like) to support and enable decision-making.Ability to actively promote knowledge sharing and contribute to wider collaborative efforts.Fluent—written and oral—in English and Spanish, including ability to produce a variety of reports, presentations and correspondence and edit materials using proper formatting, grammar, punctuation, and style.Excellent organizational skills with demonstrated ability to work independently, handle a high volume of concurrent activities, rank priorities, organize work efficiently, work under pressure and deliver assignments in a timely manner often under significant time constraints.Excellent interpersonal skills and high level of discretion in dealing with confidential information.High level of proficiency in office technology including Word, Excel, PowerPoint and Outlook; familiarity with Peoplesoft or other HR systems preferred.Knowledgeable and skillful user of digital design platforms is a plus, including but not limited to, Canva, Prezi, Menti, and the like.Demonstrated knowledge creating content and utilizing digital platforms including videos, infographics, social platforms, and the like for event planning and knowledge sharing is a plus.High degree of initiative, reliability, and resourcefulness.Carries out assignments with minimum supervision as an integrated member of the team, recognizes one's obligation and accepts outcomes of the task or product and the level of success achieved.Ability to handle and adjust to a variety of concurrent and competing demands.Demonstrates a constructive attitude, a creative mindset, and a doer approach.World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at theWorld Bank and IFC, including our values and inspiring stories.
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