Requisition ID: 212164 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose Contributes to the overall success of the Hire & Onboarding team within HR Services Operations Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.
Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.
Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Monitors and triages requests received via our Case Management System to their respective teams or advisors' queue in a timely manner.
• Liaise with the Regulatory Bodies in every country to maintain the integrity of the clause library, offer letter templates, contract templates, additional clauses or any internal offer letters, and Case Management Templates.
• Drives the internal auditing initiatives to ensure data accuracy and integrity of HR employee records such as but not limited to all Payroll and stakeholders' reports.
• Fully understanding and expertise country local HR systems, regulations, and internal processes/policies.
• Assist the advisors with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.
• Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.
• Manage effectively and in a timely manner requests related to onboarding processes for external and internal hires globally.
• Partner and connect regularly with the Hire & Onboarding team stakeholders to keep providing a high-quality service.
• Assure proper documentation creation based on operational changes and needs.
• Support Hire & Onboarding globalization efforts by contributing to Drive HR Excellence & Organizational Effectiveness initiatives that add value, create efficiencies, and contribute to creating a collaborative, inclusive, high performance, and employee centric organization.
• Facilitate background checks including Medical, Criminal and Local regulatory checks based on each country legal specifications.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Dimensions • Coordinates and administers onboarding activities for international countries • Responsible for meeting established Service Level Agreements (SLAs) • Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule.
Education / Experience • Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• Minimun 1 year of experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Strong knowledge of the Bank's HRIS systems is a Plus • Deep understanding and knowledge of Bank policies and procedures is a Plus • Strong proficiencies with Microsoft Office.
• Previous auditing experience is a plus • Strong knowledge of the Bank's onboarding policies and procedures is a Plus • Knowledge on OneSpan tool Is a Plus • Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.
Location(s): Colombia : Bogota : Bogota Scotiabank is a leading bank in the Americas.
Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
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Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.