Requisition ID: 210930 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Responsible for supporting the coordination and administration of recruitment and onboarding activities, including scheduling interviews, performing initial screening, and distributing offer letters. This role also provides support for escalated inquiries from Intake & Advisory for recruitment issues. Contributes to the overall success of the HR Services Operations team ensuring specific individual goals, plans, and initiatives are executed in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Accountabilities Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Collaborates with the Recruitment Delivery teams in supporting the coordination and administration of recruitment and onboarding activities. Administers offer letters, employment contracts, and onboarding packages to new hires, and maintains documents for new hires. Coordinates the scheduling of orientation sessions and tracks orientation attendance. Ensures all employment-related documents such as offer letters, employment contracts, and reference checks are completed and received in a timely and accurate manner. Supports new hires by providing guidance and directing them to available resources. Seeks opportunities to improve operational effectiveness and propose recommendations to Managers, Data Management. Provides support for escalated inquiries or concerns on matters related to position management and employee lifecycle events. Runs regular daily/weekly reports to assess performance against standard procedures and SLAs. Ensures data accuracy and integrity of employee records and position management changes through established internal control mechanisms. Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. Champions a high-performance environment and contributes to an inclusive work environment. Dimensions Coordinates and administers recruitment and onboarding activities. Responsible for meeting established SLAs. Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule. Education / Experience / Other Information Bilingual English/Spanish (spoken/written) ( B2 or higher level). 1-2 years of experience in similar roles (desired). Technical/Technological degree or undergraduate in Business Administration, Human Resources, or similar. Knowledge and proficiency in Microsoft Office Suite, i.e., Microsoft Outlook, Microsoft Word, PowerPoint, and Excel. Excellent interpersonal skills: Represents the department as the first contact for visitors, staff, and vendors. Must maintain strong relationships with Leadership Team, handle confidential matters discretely, and remain calm under pressure. Excellent verbal and written communication skills: Must be able to effectively direct incoming calls and take detailed messages. Must be able to correct spelling/grammar/vocabulary on outgoing material, and complete and distribute accurate minutes for business meetings attended. Task and results-oriented, self-motivated, and highly organized: must effectively and efficiently multi-task to handle high volumes of work under strict deadlines, prioritizing the workload as required. Customer-focused: use interpersonal, listening, communication, and negotiating skills to deal with staff at all levels. Good time-management skills: able to work on multiple assignments and be adaptable to changing. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Location: Bogotá, Colombia. Hybrid. Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr