About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Head of M&S Services within our team you'll act as partners to M&S organization in carrying out tasks and fulfilling responsibilities to support identified and established global quality processes leveraging hubs. Main responsibilities: Work in collaboration with M&S Global leadership, functions (for Quality, Quality Control, Supply Chain, MSAT, HSE, Engineering, GDPU etc.), subject matter experts and other hub location teams. Responsible for the ownership and oversight of Quality processes being delivered from Hyderabad Hub including strategic vision, process KPI's, documentation, and inspection support for Hyderabad Hub. Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements. Manages and ensures the compliance of all Quality processes and documentation with applicable regulations and aligning with global best practices delivered from Hyderabad Hub. Oversees the application of processes through audits and performance metrics, and reviews delivery performance with the M&S and Business Operations leadership. Participates in the design and evolution of Sanofi's Quality processes and standards to improve the Quality Management System. Champions the simplification and standardization of Quality processes, supporting the strategic transformation of operations through digital solutions across all Hub locations. Take part in regulatory inspections (as required) and applicable corporate audits, preparing necessary documentation. Leads and defines the priorities and deliverables of Hubs, fostering a culture of quality and collaboration. Sets priorities for Centers of Excellence and Communities of Practice, ensuring recognition and promoting unified quality and operational excellence across all Hubs. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Ensuring 100% adherence to standard E2E processes. Taking accountability for service delivery performance, meeting stakeholder expectations, and driving future demand. Providing accurate and regular reports to the management on performance of the service delivery. Leading personnel management, including staff recruitment, performance assessment, training, and mentoring. Creating a safe working environment, inspiring our people & attracting top talents. Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. About you Experience : 15-20 years of experience in Pharmaceutical Industry with at least 10+ years in leadership roles. Soft and technical skills : Should be well versed with Quality and/or Supply chain functions of pharmaceutical industry (mandatory). Experience of working on manufacturing sites in either of these domains is an added advantage. Should have led/managed large teams (mandatory). Should have the ability to think critically and make decisions quickly to address delivery-related challenges. Analysing complex situations, identifying problems, and proposing effective solutions. Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery. Should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals. Experience in conducting on-site audits and/or inspections and exposure of facing regulatory/internal and corporate audits is beneficial. Education : Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology. Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable. Languages : Excellent knowledge of English language (spoken and written). Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks' gender-neutral parental leave. Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!#J-18808-Ljbffr