Head of M&S Services - Bogota Hub Job title : Head of M&S Services – Bogotá Hub Location: Bogotá, Colombia About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. As Head of M&S Services within our team, you will act as partners to the M&S organization in carrying out tasks and fulfilling responsibilities to support identified and established global quality processes leveraging hubs. Main responsibilities: Work in collaboration with M&S Global leadership, functions (for Quality, Quality Control, Supply Chain, MSAT, HSE, Engineering, GDPU, etc.), subject matter experts, and other hub location teams. Responsible for the ownership and oversight of Quality processes being delivered from Hyderabad Hub including strategic vision, process KPI's, documentation, and inspection support. Ensure that service delivery and service support processes are on track for consistent delivery of a high level of client service in an effective and cost-efficient manner. Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements. Manage and ensure the compliance of all Quality processes and documentation with applicable regulations and aligning with global best practices. Oversee the application of processes through audits and performance metrics, and review delivery performance with M&S and Business Operations leadership. Participate in the design and evolution of Sanofi's Quality processes and standards to improve the Quality Management System. Champion the simplification and standardization of Quality processes, supporting the strategic transformation of operations through digital solutions. Take part in regulatory inspections (as required) and applicable corporate audits, preparing necessary documentation. Lead and define the priorities and deliverables of Hubs, fostering a culture of quality and collaboration. Set priorities for Centers of Excellence and Communities of Practice, ensuring recognition and promoting unified quality and operational excellence across all Hubs. Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery. Ensure 100% adherence to standard E2E processes. Take accountability for service delivery performance, meeting stakeholder expectations, and driving future demand. Provide accurate and regular reports to management on performance of the service delivery. Lead personnel management, including staff recruitment, performance assessment, training, and mentoring. Create a safe working environment, inspiring our people & attracting top talents. Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. About you Experience : 15-20 years of experience in the Pharmaceutical Industry with at least 10+ years in leadership roles. Soft and technical skills : Should be well versed with Quality and/or Supply chain functions of the pharmaceutical industry (mandatory). Experience of working on manufacturing sites in either of these domains is an added advantage. Should have led/managed large teams (mandatory). Ability to think critically and make decisions quickly to address delivery-related challenges. Analysing complex situations, identifying problems, and proposing effective solutions. Mindset of continuous improvement, proactively identifying areas for improvement, implementing process enhancements, and driving efficiency in service delivery. Knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals. Experience in conducting on-site audits and/or inspections and exposure to facing regulatory/internal and corporate audits is beneficial. Education : Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering, or Information Technology. Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable. Languages : Excellent knowledge of English language (spoken and written). Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks' gender-neutral parental leave. Pursue Progress . Discover Extraordinary . Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas, and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. #J-18808-Ljbffr