At Maersk, we want to be pioneers in logistics. We're embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. We're empowering teams to adopt an entrepreneurial mindset and take advantage of our immense resources. That means building new platforms and finding new ways to take the complexity out of shipping. But our size also means we can give you a sense of stability and security as we become pioneers together.
Innovating across the supply chain means big opportunities for talent of all levels to make exciting projects happen and share in the success. And,
as part of Maersk, you'll join a welcoming, friendly and global working community that supports each other throughout the journey.
There's never been a better time to join us. If you're ambitious and innovative, this is your chance to get in at the ground level, take on big challenges, develop at pace and achieve great things.
Are you ready? Let's go. All the way, into the amazing.
Our opportunity:
The Head of Customer Program Management is responsible for retention and renewal of existing business, focusing on service delivery, profitability and people development.
This role drives an owners mindset, focusing on applying the knowledge of customer and Maersk to create opportunities for efficiencies and growth.
The position can be based in Colombia, Panama or Guatemala.
Key Responsibilities:
Customer & Commercial
- Driving business controls (FINOPS, revenue leakage avoidance)
- Performance against target (Downtrading)
People Development
- Upskilling the CPDs and CPMs
- Contributing to global learning and development programs
- Personal development plans in place for all CPDs and CPMs
Collaboration & Community
- Collaborate closely with the global CX and Delivery community to resolve issues and explore new ways of meeting customer expectations
- Collaboration with sales on account management of the future
- Contribute to the global Customer Program Management community through best practice sharing and customer stories
- Contribute to workshops and community initiatives
- Compliance with resourcing criteria
Critical Competencies
- Relevant work experience in a leadership role
- Excellent leadership, people management and team building skills
- Proven leadership skills with experience in developing and upskilling teams
- Extensive experience and knowledge in integrated logistics and supply chain
- Strong problem-solving and analytical skills
- Ability to work effectively in a global, matrixed organization
- Ability to influence and collaborate with stakeholders at all levels of the organization
- Maersk operational structure, functions and network
- Strong communication and presentation skills
- Strong organizational and project management skills
- Project implementation experience
- Advanced level of Spanish and English is essential
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