Head Coach (Store Manager) - Castle RockAt ASICS, we empower our employees to pursue their career goals. If this sounds like you, then we want you on our team. ASICS has been dedicated to designing the most technically advanced footwear and athletic products in the world for over 60 years. All of that comfort, fit, and functionality starts within the minds of the passionate people that work within our walls.
POSITION : Head Coach (Store Manager)
LOCATION : Castle Rock, CO 80108
POSITION PURPOSE / SUMMARY STATEMENT : The Head Coach oversees all aspects of the day-to-day operations of the store including sales, customer service, recruiting and training, coaching, and maintaining store standards. Supervises and manages all employees, including enforcing company policies and procedures and corporate directives. Responsible for performance management of all direct reports. Maintains effective corporate office business partner relationships.
SUPERVISORY RESPONSIBILITIES : Assistant Head Coach, Team Lead, Team Player, Stock Associate (if applicable)ESSENTIAL DUTIES AND RESPONSIBILITIES : Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignmentsPerform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experienceCoach team members on sales strategy, presentation of product information and general customer service to uphold exceptional customer experienceGreet and assist customers, answer customer questions, and guide product selection to provide excellent customer serviceConfirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessaryMaintain store appearance throughout business hours by restocking merchandise shelves, folding apparel and organizing shoe displaysReceive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of productsApprove employee hours for payroll electronically and distribute paychecksAudit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategyRecruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system)Complete onboarding procedures (such as approving wage rate, ensuring all HR documents and training have been completed, etc)Enforce HR policy and procedures to ensure adherence, completing the appropriate HR forms as neededComplete employee performance reviews to ensure they are accountable for job expectationsInteracts with all levels throughout organization including employees and outside vendorsKNOWLEDGE, SKILLS & ABILITIES : Knowledge of basic principles and processes for providing excellent service, which includes needs assessment, meeting quality standards and evaluation of customer satisfaction.Knowledge of methods to promote and sell athletic footwear and apparel, including strategies on achieving expected sales goals.Knowledge of the processes of recruitment, selection, training, coaching and development of personnel.Skilled at communicating orally, verbally and in writing to staff and upper management.Skilled at supporting customers before and after they buy merchandise; ensuring each customer receives an enjoyable experience.Skilled at teaching, instructing, and directing to develop specific skills towards achieving a specific goal.Able to make sound decisions that benefit the organization and uses judgment to properly execute organizational goals.Able to manage one's own time and the time of others sufficient to ensuring store tasks are completed by their due dates.Able to recognize and assess problematic situations, and devise an appropriate and effective solution.CORE COMPETENCIES : Build a Great Team – LeadershipCommunicates Effectively – LeadershipConnects with the Customer – LeadershipDelivers Results Effectively – LeadershipInfluence and Inspire – LeadershipInnovative – LeadershipJob Expertise – LeadershipShows Great Judgment – LeadershipMINIMUM QUALIFICATIONS EDUCATION/EXPERIENCE : 3-5 years' retail management experienceSporting or athletic industry preferredPHYSICAL DEMANDS : Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customersManual dexterity requiredMostly standing, walking, bending, frequent liftingWORK ENVIRONMENT : Works with the public in an indoor location that is clean, orderly, properly lighted, and ventilated. Noise levels are considered moderate.
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The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.
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