Harley Davidson Assistant - English B2

Skills and qualifications - Hard and soft skills: • B2 + English level• At least 6 months of customer service or call center experience preferred. • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar • Ability to explain complex, step-by-step processes to customers over the phone. • Ability to multitask by reading, typing, and navigating through applications while speaking with customers. • Communicate with customers in a proactive and professional manner across multiple communication channels, including phone. Agents may be asked to transition to between channels at any time.