Global CxO - CC Lead Analyst Global Social Media and Privacy Support COP 40.000.000 - 80.000.000 Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation. Job Description - Global CxO - CC Lead Analyst Global Social Media and Privacy Support (2407023764W) The Global CxO - CC Lead Analyst Global Social Media and Privacy Support will primarily support systems and processes that enable social media and privacy activities managed by CxO - CC. This role will also support other systems and processes that enable Global CxO - CC and regional CxO - CC operations. This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is either based at Cali (Colombia) or Bogota (Colombia). Who We Are At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. What You Will Do The Global CxO - CC Lead Analyst Global Social Media and Privacy Support is responsible for coordinating the day-to-day system support activities for the Global Consumer Care (GCC) organization at the Global, Regional and Market levels. This will be done across systems (i.e., Sprinklr, OneTrust, Jira, web forms on Salesforce Communities, etc.) and include: Supporting software-as-a-service (SaaS) releases. Supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems. Supporting the implementation and maintenance of the systems and processes that enable social media management. Performing periodic system review activities. Following and optimizing processes defined in Standard Operating Procedures (SOPs) and Work Instructions (WIs). Executing tasks related to global and regional projects. Partnering with Privacy, Corporate Technology (CT), and other cross-functional partners to implement, maintain, and standardize the Tier 1 processes required to comply with Data Subject Rights (DSR) defined within Local Privacy Regulations across multiple countries. Building subject matter expertise of social media and privacy systems and processes. This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. Key Responsibilities Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered. Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources. Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules. Support the optimization of processes around the world, driving toward harmonized ways of working. Author Work Instructions and SOPs required for the systems and processes that enable social media activities managed by Consumer Care. Notify stakeholder(s) of system change/addition requests and obtain appropriate approvals prior to processing requests. Support SaaS release activities and solution deployment activities as appropriate. Manage key tasks related to privacy and compliance. Qualifications What We Are Looking For Required Qualifications BA/BS in Business or Technology required. Minimum 5 - 7 years' experience in senior/supervisory roles in call centers/customer service environments; direct experience in healthcare industry call centers required. Strong understanding of tools that enable social media engagement and publishing. Strong understanding of contact center operations and contact management systems. Creative and positive problem solver with strong analytical skills. Demonstrated critical thinking skills. Strong leadership skills, able to direct individuals in the context of project-related activities. Detail-oriented and highly organized with the ability to manage multiple tasks with potentially shifting priorities. Excellent written and verbal communication skills. Willingness to manage expectations of diverse stakeholder groups. Desired Qualifications Direct experience in healthcare industry call centers a plus. Experience with Sprinklr and Salesforce applications preferred. Established understanding of OneTrust, Jira or similar technologies is a plus. What's In It For You Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! Employee Resource Groups Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr