Company Description: Are you ready to make an impact? Sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting HRSS operations across the LATAM region, with a focus on Mexico and Colombia. As a Global HR Shared Services Sr Associate, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. If you are a detail-oriented, proactive professional with a passion for HR processes and commitment to excellence, we want you on our team! Job Description: What You Will Do: Social Security Affiliation: Take charge of the affiliation process for new hires to social security systems (ARL, AFP, CC, EPS, etc) and make sure they are correctly implemented and compliant with local regulations. Manage HR Queries: Handle and resolve related queries using SAP SuccessFactors, including compensation adjustments, transfers, promotions, terminations, and other essential HR transactions. Employee Terminations & Exit Processes: Oversee the accurate preparation of exit documents, ensuring compliance with labor laws and social security requirements. Accuracy & Compliance: Be the gatekeeper for error-free transactions by ensuring each action is meticulously executed to avoid any legal issues, safeguarding the organization and employees. Confidentiality First: Exercise the utmost discretion while handling highly sensitive information, adhering to strict data protection policies. Collaborative Work: Partner with Support areas to streamline and optimize processes, ensuring a seamless experience for new hires, transfers, and separations. Qualifications: What We're Looking For: Language Skills: Ability to communicate in English and Spanish, both verbally and in writing, to interact with global teams. Experience: Experience in Global HR Shared Services is preferred; roles involving processing queries in systems will also be considered. Attention to Detail: A natural eye for detail to ensure accuracy in all GHRS transactions—your precision is key to maintaining compliance and protecting the organization. Confidentiality: Demonstrated ability to manage sensitive information with care and integrity. Technical Skills: Preferable proficiency in SAP SuccessFactors or similar systems and have a strong command of Excel to manage and analyze data efficiently. Preferred Qualifications: Local Knowledge: Familiarity with local labor laws and social security requirements in both Mexico and Colombia is highly preferred. Experience: Experience with social security affiliations and termination processes. Additional Information: Why Join Us? Impactful Work: This is your chance to make a tangible difference in a growing global organization. Your expertise will directly influence GHRS operations. Career Development: You'll have the opportunity to grow and expand your skills with access to ongoing learning, training opportunities and interaction with other teams around the globe! Collaborative Environment: Work alongside a passionate, diverse, and talented team that values your contributions and encourages new ideas. This is an exciting opportunity to join GHRS Global HR Shared Services and make a significant contribution to the success of our LATAM operations. If you are a motivated and detail-oriented professional with a passion for delivering excellence, we'd love to meet you! Apply today and take the next step in your career with us. #J-18808-Ljbffr