Overview
Lead the Share Service Center(SSC) and achieve simplification and operational effectiveness of Region North affiliates.
Provide integral solutions to Business to promote continuous improvement culture, by agile decisionmaking through the design, achievement and analysis of relevant information and guarantee the deployment of optimal projects, processes, resources and tools.
Key Responsabilities
Assure the smooth-running operation of the Shared Service Center(SSC) complying with Global and Local policies and procedures providing high quality service to internal and external users across Region North countries
Pursue the accomplishment of the Shared Service Center(SSC) KPI ´s and SLA ´s within its processes:
Fleet :Manage Fleet process from its design, controls, implementation and continuous improvement
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Procure to Pay :Development of PTP processes from the vendors set up until their payment for their goods and services receipt
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Events**:Assure the correct development of Internal and External Events achieving stakeholder's satisfaction and complying with OEC policies
- CTE (Concur Travel and Expenses) :Support the In Field Teams & Brand Teams with their expenses reports complying with Global/local policies applicable
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SEC :Provide guidance in the process ensuring all required documentation has been completed during the different phases of the event according to OEC
Stablish, Monitor and Improve KPI ´s and SLA ´s in order to improve the performance and the customer satisfaction of the Shared Service Center(SSC)
Lead key cross functional projects and liaise crossfunctionally in order to identify opportunities and projects that deliver increased efficiency, productivity and/or added value to customers
Support PTP Global team in order to cocreate and share best practices and execute improvement plans across company
Design processes/projects that minimize risks of no compliance to guarantee Audit Readiness and lead special crossfunctional enterprise projects
Being liaison with support areas in order to implement changes, new processes/variants, and corrective actions related with the proper Business operation
Develop, lead and coach all Shared Service Center(SSC) team in order to obtain best performance results and a highquality Team
Knowledge / Experience
Bachelor's degree or equivalent
Master degree in Business (desirable)
Ability to clearly translate strategy into implementation tactics
Ability to analyze data to leverage market insight from internal and external sources into powerful insights
Relevant experience with proven track record of success in customer and/or business excellence, continuous improvement, project management roles and share service centers experience and knowledge
English language proficiency
1.
Negotiation : Influence Ability to identify the needs of its internal clients and translate it into negotiation with ABBVIE suppliers to achieve the best quality standards at the best price and achieve effective management of the implant of services in charge.
2.
Communication skills : Ability to transmit messages clearly and effectively to their interlocutors, making good use of their verbal and non-verbal expression, while generating empathy, trust and credibility.
3.
Problem resolution :
Analyze the situations and their impact to define the appropriate solutions.
4.
Control and compliance Ability to establish controls and processes that guarantee compliance with all policies and procedures and ensure high standards of auditing
5.
Coaching and Development of People Ability to promote a favorable environment for learning. Support other people in their development through constructive feedback, motivation, advice and promote development opportunities
6.
Strategic Thinking and Vision :
Develops plans and tactics that facilitate the Organization to move towards the achievement of medium and long-term objectives.
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