Gbs Customer Support Rep Ii

Job Summary This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success. Shift: Tuesday to Saturday Working Hours Range: Between 1:00 am and 2:00 pm (Rotating shifts) Responsibilities: Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds "Key Performance Indicator" metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the UPS experience. Multiskills. Qualifications: Strong customer service skills and listening skills. Strong written and verbal communication and problem-solving skills. Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail. Customer service experience. English 70% (conversational) MANDATORY Systems management (Office). Additional Information: - 45 weekly hours - Teleworking 100%- Grade: 007 Tipo de empleado: Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias. #J-18808-Ljbffr