Job Description
Job Number:Floor Housekeeper (Job Number: HOT0AZH7)
Work Locations:Hilton Cartegena, Laguito Av. Almirante Brion, Cartagena
A Floor Housekeeper is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing? As a Floor Housekeeper, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervise Room AttendantsDaily allocation of rooms and deep cleaning tasks to team membersManage guest requests, including VIP amenities and communicating them to the relevant team membersRoutine inspection of guest bedrooms to ensure they meet standardsAware of all room categories and amenitiesAchieve positive outcomes from guest queries in a timely and efficient mannerCarry out lost property proceduresEnsure guest laundry is cleaned and delivered in a timely mannerReport maintenance issues to Maintenance/Engineering DepartmentAssist Head Housekeeper with training requirementsRepresent the needs of the team to others in the hotelBe environmentally awareComply with hotel security, fire regulations and all health and safety legislationAssist other departments wherever necessary and maintain good working relationships What are we looking for? A Floor Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Committed to delivering a high level of customer servicePositive attitudeGood communication skillsHigh standards of cleanlinessAbility to work on their own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in the hotel/cleaning industryExperience in managing/supervising a team in a similar roleIT proficientWillingness to develop team members and self What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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