Job Description Are you an experienced Customer Service professional within the aviation industry, looking to make the next big step in your career?
Then come and join our growing team!
Jet Luxe is a Luxury Travel brand responsible for revolutionizing executive travel.
Launched in 2020, the company has quickly established itself as a leader in the private aviation sector.
Jet Luxe is recognised around the globe for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide.
Jet Luxe provides exceptional Aircraft Management, tailored made Flight Care Services to thousands of customers every year.
The company caters to an elite clientele including aircraft owners, VIP, operators of business jets for corporate, commercial and personal air travel.
From the palace to the aircraft, to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way. Position Overview: Jet Luxe is seeking to add its newest member to the Flight Care team.
This role is pivotal in managing all aspects of private travel including but not limited to; Building & Maintaining Client Relationships : As a Flight Care Executive you will be the first point of contact for our clients.
As such you will carry the responsibility and honor of representing Jet Luxe to our clientele.
You will be expected to create and maintain a strong rapport with clients by understanding their needs, preferences and expectations.
Through consistent and proactive engagement whilst ensuring clients feel valued and well-cared-for you will build trust and loyalty.
Customer Communications : Handling all client interactions with professionalism, clarity and empathy.
This includes responding to inquiries, resolving issues and providing information promptly.
Clear and courteous communication helps ensure client satisfaction and enhances their overall experience.
Understanding Operational Requirements : Thorough knowledge and experience of the logistics and constraints of aviation operations, including the understanding of flight schedules, regulatory requirements, aircraft capabilities, safety protocols and ground operations.
A solid understanding of these elements ensures the ability to anticipate and address potential issues efficiently.
Building, ordering and executing catering orders : Coordinating with clients to understand their catering preferences and dietary restrictions, placing accurate orders with catering providers, and ensuring timely delivery.
Attention to detail is crucial to meet the high standards expected in private aviation.
In conjunction with the Flight Ambassadors, build an unforgettable experience on board, for every client on every flight.
Coordinating Travel Requirements for Staff & Crew : Organizing all travel logistics for staff and crew, including booking commercial flights and hotel accommodations.
Flexibility and an ability to multitask are key to handle any last-minute changes or issues.
Liaising with multiple internal departments : Effective collaboration with various departments such as Sales, Finance and Marketing.
The role requires clear communication to coordinate efforts, share information and resolve any inter-departmental issues.
Working seamlessly with different teams ensures a cohesive approach to service delivery and helps maintain the high standards of the company.
Key Responsibilities: Manage effective, polite, and prompt communication with high-end clients.
Understand and navigate aviation operational requirements and constraints.
Work closely with the Sales team to ensure client needs are met and service delivery is aligned.
Oversee catering arrangements, ensuring quality and timeliness.
Organize commercial tickets and hotel reservations for staff and crew.
Maintain detailed oversight of clients' flight details and account information Additional Responsibilities: Solve any challenges faced with efficiency to maintain a seamless operation Ensure that the quality of service from suppliers is up to Jet Luxe's standards Provide excellent customer service and maintain customer satisfaction Work with new and existing suppliers and customer database Devise and implement positive operational strategies Process and arrange the ordering of necessary goods and services to cater for each of the ongoing operations Track key functional metrics to help reduce expenses and improve effectiveness Collaborate with key functions to ensure delivery of the company's expectations Manage and anticipate events through the analysis of data and control strategies Manage and resolve potential issues or challenges faced with clients in an efficient manner What you need: Minimum three years experience in a client service role Fluent in English with excellent communication skills Proficiency in other languages is highly desirable, especially Spanish and French Attention to detail to ensure precision on all tasks Ability to work under pressure & multitask Amenable to constant changes and/or last-minute changes Exceptional Client Services Skills Ability to analyze and solve problems in a fast-paced environment Strong organizational and communication skills Strong understanding of aviation operations and constraints Strong interpersonal skills to interact with clients, team members and stakeholders Proactive & Flexible attitude Passionate & Enthusiastic Ability to work both independently and within a team Experience in Private Aviation is advantageous Ability to work shift schedules Must be in Medellin, Colombia or willing to relocate What we offer: Generous financial package Being a part of a growing company Dynamic environment Exciting workplace Opportunity of growth & career development
