Expert Crt

Title: Expert CRT Location: GSC BOG Key Responsibilities:   General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
·       Responsible for providing support to the assigned account.
·       Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
·       Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
·       Key contact for escalations.
·       Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
·       Participate/lead customer reviews (QBR and/or MBR).
·       Complexity of the problem/process.
·       Coordinate stakeholder activities and ensure quality and timeliness.
·       Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
·       Recommend and coordinate necessary changes based on process analysis.
·       Assist DGF operations in resolving complex issues   Skills / Requirements:   Professionals in industrial engineering, international business, or related fields * Minimum of 3-5 years in logistics processes * Extensive knowledge of cargo transportation and the logistics industry * Fluent communication in English B2 (verbal and written).
* Customer service and communication skills.
* Teamwork and autonomy Relevant information: ·       Salary: $2.940.000 ·       Type of Contract: Indefinite - Directly with DHL Colombia.
·       Performance bonus from 7% to 13% of salary ($205.800 min- $ 382.200 max) ·       Food Allowance: $95.564