Enterprise Customer Success Manager

ABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages.We are a global team.InEventers are a unique team, with a shared Vision of growth and Values.We allow you to be yourself, and we encourage open communication.ENTERPRISE CUSTOMER SUCCESS MANAGERInEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists.Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform.Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.RESPONSIBILITIES: Work and discuss strategies together with InEvent c-level suite.Develop relationships with event managers and directors of a global clientele.Create scalable processes to serve customer segments as effectively and quickly as possible.Constantly review and improve customer experience.Provide insight to strategic project planning and delivery execution oversight.Nurture and develop a multicultural and fast-growing team.Give constant feedback to product development and support sales processes.PRE-REQUISITES: 5+ years of experience in customer success, project management, or enterprise software sales is preferred.Experience in leading projects from scratch, preferably with a team.Experience with upselling and cross-selling are highly valuable.B2B experience.Proven track of generating and maintaining relationships with customers.Proficient English.Experience in a tech startup is a differential.Availability to work with different time zones.PERKS: Paid Time Off (PTO)Language Learning ProgramsBirthday Gift and Work Anniversary Gifts CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.