OverviewConnecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem.
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise.
Elevate your career with us and make a significant impact in the world of global finance.
Business Segment: Engage in a deep variety of business-critical activities that keep our company running efficiently.
From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies.
ResponsibilitiesPosition Purpose: This role involves providing end-user support, ensuring compliance and security of devices, enhancing end-user experience, and automating workflows across laptops, desktops and mobiles, for business and IT users within the organization and across all global offices
Primary Accountabilities/Responsibilities: End-to-end application packaging and distribution across Windows, macOS, iOS and Android with incorporating best practises and guidancePerforming security patch management incl.
workflow, processes, and procedures that adhere to security policies and standards for both operating system and applications under the Endpoint estateDevice management, configuration and troubleshooting across Windows, macOS, iOS and Android platforms within Microsoft Intune for MDM and MAMSharing results, status and action planning within the Endpoint Engineering team collaborativelyProvides support for identifying enhancements, defining requirements, and assisting leadership in the prioritizing, development, testing, and implementationPerforms regular monitoring of the Endpoint estate to ensure efficient operation and performance, utilising Endpoint Analytics and other monitoring components within Admin 365Collaborating in partnership with Enterprise IT teams to assist in building and maintaining self-service capabilities as well as support and escalationsCreates training and support documentation for the Service Desk, Desktop Support and End-Users, and internal support/guidance for the Endpoint Engineering teamCustom reporting within the Enterprise Mobility + Security (EMS) stack as well as other sources (Armis, Rapid7) for use by the Endpoint Engineering team as well as other Enterprise IT teamsEscalates critical situations when problems can't be resolved within established service criteriaDevelops and completes work requests as assigned in a timely manner and provide courteous service deliveryAutomates workflows and tasks to improve efficiency and reduce manual interventionUndertake additional systems administration duties and tasks as needed by the teamAssists with change management requests end-to-end for successful completionQualificationsTo land this role you will need:
Evaluate critical systems, prioritize workflow, and determine solutions.Possess excellent written and verbal communication skills.Interpret and apply laws, regulations, and policies.Read and comprehend technical manuals.Perform tasks efficiently using a computer for extended periodsFoster positive and collaborative working relationships with team members and supervisorsAdapt to flexible working hours, including occasional weekends and evenings, as neededExhibit a strong work ethic and meticulous attention to detailRemain composed and professional in high-pressure situationsOperate effectively in a team environment with both technical and non-technical team members.2+ years of related experience in the Information Technology industry2+ years of experience managing a Microsoft Intune environmentFinancial services industry experience preferred but not essential.Effectively manage time, make decisions, use independent judgment, establish priorities, and work on multiple initiatives concurrently in a dynamic, time-sensitive environmentExtensive knowledge of Windows 10/11 operating systemsIntermediate knowledge of iOS, Android and macOS operating systemsIntermediate knowledge on application packaging and distribution, incl.
applying best practisesAbility to use PowerShell to script repeatable processes and workflowsIntermediate in reverse engineering/debugging techniques and toolsets (SysInternals suite, Procmon/ProcExp, WinDbg, Fiddler/Wireshark, browser developer tools)Application packaging and distribution best practicesDebugging/Reverse Engineering techniquesEnterprise Mobility + Security (EM+S) stack (Azure/Entra, Intune MDM/MAM, Windows AutoPilot, MS Graph)Intermediate experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)Entry/intermediate knowledge of infrastructure security and networkingITIL Processes and Procedures.Education University Graduate from an accredited universityRelevant certification in computer related fieldsITIL v3/v4 Foundation or higher preferredMust be authorized to work in Colombia for any employer.Working environment: Hybrid (3 days in office per week)
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