At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. ABOUT THE OPPORTUNITY In this exciting role as an Employee Relations Specialist based in Colombia, you will provide professional quality Service Matter Expert advice & execution on Employee &/or Labor Relations matters in North America, managing multiple Employee Relations cases from initiation to resolution, assisting employees at all levels in the organization, providing guidance to leaders, and driving consistency in the application of policy and procedure. This is a remote, "work from home" opportunity and we are seeking a candidate that is bilingual in English/Spanish. RESPONSIBILITIES: Handle escalated queries from Tier 1 and 2 Human Resources (HR). Tier 3 ER case management & documentation, managing cases by utilizing a Case Management tool through to resolution with the help of internal Legal function and/or external legal providers as necessary. Respond to ER inquiries which may include, but are not limited to: Disciplinary action, progressive performance management, policy breach, investigations, employee standards of conduct, EEOC claims, unemployment claims, and terminations. Ongoing monitoring of the workplace environment to proactively identify trends and the identification of potential concerns or issues. If case resolutions warrant it, provide a feedback loop for leaders and/or employees. Respond to and investigate Ethics Line reports. Liaison with internal legal or external legal advisors on ER issues. Participate in ER reporting, analysis, and insight. In conjunction with our third-party provider, respond to unemployment claim inquiries. Ongoing support and consultation with people managers on day-to-day employee issues (e.g., disciplinary advice). SKILLS & REQUIREMENTS: 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise in Employee Relations. Bachelor's degree required. Desired experience supporting North America. Experience supporting leaders and employees in a Union environment a plus. Demonstrated experience of, and focus on, proactively managing customer relationships. Curious; proactively ask questions about the wider context in order to understand where to provide the most business value. Being courageous when we need to push back and say no. Ability to work effectively in high-pressure, fast-paced situations that require sound decision-making. High degree of comfort with change, with the skill to easily shift priorities to meet business needs. Strong analysis and problem-solving skills, able to carry out root cause analysis. WHAT'S IN IT FOR YOU? Be part of an ever-evolving global organization focused on transformation and innovation. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Global connectivity to learn from 26,000+ teammates across 52 countries. Be part of a winning team who embrace diversity, inclusion, and our differences. Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here. At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here. #J-18808-Ljbffr