Description: To enhance the efficiency, security, and scalability of Domestic Payment operations in Latam through continuous process improvement, optimization, and the implementation of strategic initiatives with Non-Tech dependencies. By leveraging process reengineering, data analysis, workflow optimization, smart automation solutions, streamlining target operational models, and cross-functional collaboration, we aim to ensure seamless, cost-effective, healthy control & risk environment, and compliant domestic payment processing that supports the Global TTS Ops's financial objectives and customer satisfaction. Responsibilities: Lead complex, cross-functional initiatives in Latam. Drive process transformation initiatives for Domestic Payments across multiple geographies and ICG functions, ensuring cohesive execution and alignment with Domestic Payment Global objectives. Oversee productivity non-Tech book of work. Manage the productivity pipeline, establishing priorities, setting timelines, and tracking key deliverables to ensure project milestones are met efficiently. Develop strategic business cases. Prepare detailed business cases for Domestic Payments proposed transformation, utilizing financial modeling to project impacts, costs, and other financial ratios, and present these to Global/Regional SLTs. Provide financial insights and strategic recommendations. Compile, analyze, and interpret financial data to inform decision-making, highlighting areas for optimization and strategic investment. Prepare SLT material, documentation, and executive presentations. Develop high-impact presentations for SLTs consolidating financial insights, strategic progress updates, and key performance metrics to support informed decision-making. Ensure all process transformations adhere to corporate Target Operational Model and regulatory standards, embedding appropriate risk management controls to safeguard the organization. Act as the Domestic Payment liaison between ICG/TTS functions, fostering transparency, and ensuring all stakeholders remain informed and aligned on project goals and Global Domestic Payment strategy. Monitor key performance indicators (KPIs) and report progress. Monitor KPIs for key Domestic Payment strategic initiatives, track progress rigorously, and communicate results regularly to Global/Regional SLT to demonstrate impact and benefits. Identify opportunities for continuous process improvement, stay abreast of global best practices, and lead efforts to integrate innovative solutions across projects and business functions. Establish and maintain strong relationships with key stakeholders. Develop and nurture partnerships with cross-functional and regional teams, ensuring consistent collaboration, alignment on objectives, and negotiation on priorities. Serve as a central communication point, preparing and delivering regional presentations that articulate strategic goals, project updates, and process improvements in a clear, impactful manner. Facilitate cross-regional workshops and meetings. Organize and lead workshops that encourage regional/global input, generate innovative solutions, and foster a collaborative approach to process improvements. Qualifications: 5-8 years of experience in a related cash and trade operations management role Proven experience in creating and implementing processes that result in improved business performance Effective verbal and written communication and analytical skills Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Operations - Transaction Services Job Family: Cash Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the EEO is the Law poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting #J-18808-Ljbffr