At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. The Disputes Resolution Advisor is responsible for coordinating research activities to fully resolve collections disputes. The Disputes Resolution Advisor will complete full account reconciliations for IM's delinquent customers. They will collaborate with the assigned collector and will contact the customer directly to determine the barrier(s) preventing payment. This role will own root cause analysis for claims dispute management for all active accounts in accordance with company policy and procedures. KEY RESPONSIBILITIES Researching and resolving complex disputes for IM's delinquent customers. Identify and utilize various communication channels to ensure timely updates to various levels of the organization in an attempt to mitigate and resolve the disputes. Reconciling customer's AR accounts, when a discrepancy is found, identifying root cause issues on the account. Communicating resolution of disputes to customers and internal IM parties. Responsible for providing dispute resolution progress, discussing challenges and suggesting improvements. Participate in ongoing performance improvement initiatives (first time right invoicing activities). Provide required account maintenance to ensure accounts information and dispute information are updated in the right systems. Ensure all applicable laws, regulations, statutory and compliance requirements are followed. SKILLS & REQUIREMENTS Proficient in English (Written & Spoken) Field Of Study: Business, Finance or similar Proficient in Google/ MS Office Suite, primarily Microsoft Excel Ability to understand and utilize multiple systems for billing and/or collections and dispute management. Excellent analytical, communication (verbal and written) and organizational skills. Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload. Ability to multitask and work under pressure with minimal supervision. Must be able to build relationships with customers internally and externally. Partner within group and across groups to meet or exceed department's goals and objectives. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here. At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here. #J-18808-Ljbffr