This is a remote position.
Working days: Thu, Fri, Sat, Sun, Mon Working hours: 9am - 7pm EST Last Mile Dispatch 80-90% of your role will be responsible for supporting our day-to-day last-mile operations to help the team meet their goals, and ensure timely and quality deliveries for our Members.
Support the daily operations of our delivery team, coordinating deliveries and pickups and helping resolve delivery issues on the road Plan daily delivery routes, adjusting between team members to balance workloads while hitting delivery windows Improve delivery accuracy, quality, and efficiency through ongoing process improvements to ensure an excellent Member experience Align on best practices and share feedback/suggestions during weekly Last Mile team meetings Member Support 10-20% of your role will involve assisting Members with making updates to their orders and coordinating requests with their delivery drivers.
Address Member requests for updates, questions, and feedback in a timely manner with a positive and friendly demeanor Communicate Member feedback and issues with stakeholder teams Jump in alongside your teammates to provide necessary support on a variety of tasks related to our Member experience Participate in weekly team meetings and check-ins to hear feedback and keep up to date with new policies or procedures You are Details-Oriented: Able to consistently and accurately execute operational processes without errors Ready & Reliable: Excellent attention to detail, time management and proactive problem-solving skills Friendly & Personable: Ready to learn and match the desired "voice" of our Member communications, and interact with our last mile teams on the ground Team Player: Natural collaborator contributing to the success of fast-growing, mission-driven team Entrepreneurial: Able to adapt to changes, roll with the punches, and learn quickly Requirements Qualifications Experienced with last mile operations/dispatch Experienced with managing multiple stakeholders and communicating with team members in the field Experienced in customer support to the US via chat, SMS, or email Experience using a CRM to communicate (Zendesk, Gladly, Front, etc.
) General working knowledge of basic tech applications (e.g.
Microsoft Office, Google G-Suite) Excellent attention to detail Agile, team player willing to navigate fluctuating needs of a fast-growing startup