We connect the best virtual executive assistants to the most successful entrepreneurs and CEOs in the world.
Role Title: Director of Operations Company: Bye Bye Panic Company Mission and Values: We believe in creating exceptional value for our customers through innovative solutions and a commitment to excellence.
Our mission is to empower people to overcome their anxiety symptoms and go on to live a full and enriching life.
We are a company of former anxiety-sufferers ourselves, and have committed ourselves to help serving others attain the same freedom we have gained ourselves.
We work with clients who are in difficult positions in their lives and help them gain freedom through guidance, support, and education.
Role's Purpose: The Director of Operations is crucial as the steady drumbeat of the organization, ensuring all people and processes work effectively together.
They champion the Founder's ideas and values, execute the business plan, and drive results for the P&L.
This role integrates all major business functions and communication structures, leading, managing, and holding the team accountable while unblocking any critical issues, allowing the Founder to stay focused on the company's vision and growth.
As the second-in-command in a small company focused on transformational coaching for people with anxiety, this role requires someone deeply passionate about this work and committed to supporting all aspects of the business.
Role Responsibilities: Strategic Planning: Develop and implement strategic operational plans to achieve company goals.
Facilitate quarterly planning to translate the Founder's vision and goals into clear Rocks/OKRs and KPI targets.
Leadership & Management: Lead, manage, and mentor the leadership team, holding them accountable for achieving targets and completing all OKRs.
Conduct 1-on-1s with all team leaders to ensure everyone is on track with their OKRs and unblock issues as needed.
Operational Excellence: Create, update, and analyze the P&L to make data-driven business decisions that drive results.
Optimize systems and processes for operational efficiency and team effectiveness.
Ensure all critical processes are mapped, documented, and optimized for operational excellence.
Communication & Coordination: Maintain clear communication/meeting cadence for all teams with effective agendas.
Lead Level 10 Meetings and keep the team on track with executing quarterly OKRs.
Communicate important updates across the organization ensuring everyone is informed.
Recruitment & Onboarding: Establish and execute a new recruitment process to recruit, onboard, and train new hires Oversee the onboarding process for new team members, improving their experience.
Support & Mentorship: Provide mentorship and coaching to team members, ensuring effective leadership and accountability.
Conduct same-page meetings with the Founder to stay aligned and resolve any issues.
Skills & Experience Requirements: Proven experience as an Operations Lead or similar role.
Strong understanding of project management tools and general tech stack (Google Suite, Zoom, Slack).
Excellent leadership, management, and team mentorship skills.
Strategic thinker with a data-driven approach to decision-making.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.
Experience with automations and Airtable is a huge bonus Bachelor's degree in Business, Operations Management, or a related field.
About You: Ownership, Accountability, and Responsibility: You own the results you create, show up fully and courageously, and take initiative without waiting.
Genuine Care: You lead with empathy and humility, always looking for win-win-win scenarios.
Team Player: You support your teammates, ask for help when needed, and offer assistance to others.
Integrity: You choose vulnerability, transparency, and honesty, staying in integrity with your values and your word.
Master of Your Craft: You strive for mastery, pushing your boundaries of personal growth and meeting your edge.
Passion for Transformational Coaching: You have a deep care for the work focused on helping people with anxiety and are dedicated to supporting the mission of the company.
By joining us, you'll be part of a team committed to innovation, growth, and the success of our clients.
If you're ready to take ownership of your role, lead with empathy, and drive our operations to new heights, we want to hear from you.
