The Community Director has the scope and authority to lead the team assigned to ensure employee and client retention and growth.
The Community Director is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis.
The Community Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes.
This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.Manage portfolio of community properties TBD annually by Branch President and Vice PresidentEstablish and maintain positive relationships and communicate successfully with leadership and support teamsProvide supervision, oversight and training for a staff of managementImplement a proactive communication calendar to consistently communicate with our clientsDetermine appropriate staffing needs and oversee onboarding and trainingPerform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downlineDirectly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staffAttend meetings with directors/clients and prospective clients as neededResponsible for timely reporting and communication to leadership about client and assigned team and portfolio of clientsResponsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime controlResponsible for team delivery of materials per contract to clientsResponsible for delivery and adherence to company programs, information and directivesResponsible for teams efforts to successfully utilize integrated services to clientsParticipate and provide oversight of internal controls and management standardsDirectly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan5 - 7 years of Management and/or Supervisory experience required3 - 7 years of Community Association experience and Portfolio Management experience preferredKnowledge of GAAP at a proficient levelKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
at an expert levelKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
at an expert levelProfessional communication skills (phone, interpersonal, written, verbal, etc.
)Self-motivated, proactive, detail oriented and a team playerConfidentiality and discretion in the performance of all duties and responsibilitiesTime management and time critical prioritization skillsBenefits Summary:World-Class TrainingAdditional Income OpportunitiesCAI (Community Association Industry) Course/Designation AssistancePaid Time Off/HolidaysComprehensive Medical BenefitsWellness IncentivesMileage ReimbursementCompany CellphoneWork From Home weekly optionsAssistants to support the community's needsCompensation$80-85,000: direct experience highly considered