Are you a person who believes in providing great care?
Do you believe in having a positive impact on other people's lives?
Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?
WHAT WE'RE ABOUT
We believe care goes beyond a medical chart.
With kindness and integrity as our guide, we strive for excellence in every interaction.
POSITION SUMMARY:
The primary responsibility of your job position is to obtain required information and admit residents in an efficient manner following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities.
This requires you to use Marketing and Sales techniques in the community to obtain new residents.
You are entrusted to ensure that the highest degree of quality care can be provided to our residents at all times.
KEY RESPONSIBILITIES: Working with residents and families on admissions 85% of time Interview residents, guardians, family members or responsible parties and obtain required admission information and signatures Give tours of the facility to all interested parties including residents, family members and community referrals sources and guests Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.)
Collect, assemble, and check admission papers Admit residents in accordance with established policies and procedures Prepare identification records for residents Maintain a current listing of all residents and assigned room numbers Track inquiries, denials, rejections, admissions and related information into the appropriate programs Abstract information from records as authorized/required for insurance companies Review and explain to the resident, and /or guardian, room rates, billing procedures, guest privileges, resident care procedures, etc Maintain a resident waiting list Work with the Administrator to identify and develop an Admission Support Team, to include Administrator, department heads, etc Assist with implementation of the Marketing Plan tactics to include special events targeted at community education, establishing facility as the expert in skilled nursing, specialty programs, and rehabilitation care Monitor and evaluate customer satisfaction surveys Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors Perform all other duties, as assigned SKILLS AND KNOWLEDGE: Must be knowledgeable of reimbursement regulations and nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to nursing facility administration Must be knowledgeable of computer systems, system applications, and other office equipment EDUCATION AND EXPERIENCE: A Bachelor's Degree from an accredited college/university in Marketing is preferred, but will consider an Associate's Degree with related clinical experience Two (2) years' experience in a healthcare setting is preferred WORK ENVIRONMENT: Works in all areas of the facility Moves intermittently during working hours Is subject to frequent interruptions Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances Is subject to hostile and emotionally upset residents, family members, etc Communicates with the maintenance personnel, nursing staff, and other department supervisors Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
Is subject to injury from falls, burns from equipment, odors, etc.throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses May be subject to the handling of and exposure to hazardous chemicals PHYSICAL AND SENSORY REQUIREMENTS Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility Must meet the general health requirements set forth by the policies of this facility, which includes a mental and physical examination Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met Must be able to push, pull, move, and /or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet May be necessary to assist in the evacuation of residents during emergency situations