Usaquen, Colombia | Posted on 02/22/2024 Country: Colombia About us Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement. Job Description Job Role: Operations Manager Job Type: Management The Digital Operations Manager is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations Manager will work closely with cross-functional teams to streamline operations, enhance productivity, and drive the overall success of our digital marketing campaigns. Key Responsibilities: Operational Strategy: Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction. Team Management: Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts. Provide guidance, support, and training to ensure the team's success. Process Optimization: Continuously assess and refine operational processes to maximize productivity and quality. Identify areas for improvement and implement changes as necessary. Client Relations: Collaborate with the client services team to understand client requirements, expectations, and feedback. Ensure client satisfaction by delivering high-quality services. Resource Allocation: Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively. Quality Assurance: Oversee quality control processes to maintain high standards of work. Develop and enforce quality assurance protocols and best practices. Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of operations and make data-driven decisions. Vendor Management: Collaborate with external vendors and partners as needed to support digital marketing campaigns. Technology Integration: Stay updated on industry trends and emerging technologies to recommend and implement tools and software that can improve operational efficiency. Reporting: Generate regular reports on operational performance, project status, and key metrics to provide insights and transparency to leadership and clients. Qualifications: Bachelor's degree in marketing, business, or a related field (Master's preferred). Proven experience 5+ years in digital marketing services, with a focus on operations management. Strong understanding of digital marketing strategies, tools, and technologies. Excellent project management and organizational skills. Proficiency in data analysis and reporting. Exceptional leadership and team management abilities. Effective communication and interpersonal skills. Problem-solving and decision-making capabilities. Ability to work in a fast-paced, dynamic environment. Must Answer: How do you keep yourself updated with the latest news and updates in web development? What is your expected starting salary? NOTE: Answer these questions separately at the beginning of your application letter along with your preferred salary range. #J-18808-Ljbffr