Delivery Executive (Senior Leader) - Colombia Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! Meet the Team: Purpose and Objectives: The Delivery Executive provides effective project/program oversight for one or more strategic accounts. In this billable role, the DE works closely with the customer, the Services Account Executive, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level. Manage overall services relationship between customer, partner, and SAP during transformations. Ensure that projects / programs are delivered on-time, within budget, and with the highest levels of customer satisfaction. Build credibility/trust with Strategic & Value Account customers in the solution support implementation phase. Provide mentorship by following a strong career framework that includes skills enhancement and career development planning. Assist the SAP sales team in the closing of deals by defining the strategy and providing oversight. Identify and develop business opportunities; create long-term value plans with customers to achieve business objectives and expand SAP services on the account. Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion. The Delivery Executive is a senior leader and focuses on transformational program management, which requires a combination of project and program management and, when needed, subject matter and/or industry expertise (e.g., Financial Services, Telecom/Utilities, Retail, Public Sector, etc.). The ideal candidate will have had customer-facing experience, as well as exposure to compliance and strategy development. What you will Do: Expectations & Tasks Build credibility/trust with assigned customers during the deal execution phase. Assists the SAP software sales and/or services teams in closing deals by providing oversight on implementation planning & estimating and coordinating multiple SAP LOBs and partners as required. Manage overall services relationship, including sponsor, steering committee, and program office, between customer, partner, and SAP to ensure that projects/programs are delivered on-time, within budget, and with the highest levels of customer satisfaction through billable consulting. Work with Customer Stakeholders, Partners, and SAP Management to effectively manage and lead large, complex, and risk programs/projects to ensure successful completion and significant impact on customer business KPI. Be part of SAP's global or regional strategic initiatives that deliver improvements in the organization's professional capability to manage portfolios, programs, and projects. What you will Bring: Professional Experience: Must have 10 or more years of demonstrated ability to lead and/or manage large, complex, high-risk programs on time, on budget, and within quality criteria. Proven experience with supporting customers and partners in the development and execution of long-term value realization plans. Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration. Must have superior project financials business acumen (forecasting, allocated revenue, etc.). Exceptional leadership, organizational, and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience. Education & Qualifications/Skills & Competences: Master's degree, preferably in finance, commerce, engineering, information technologies, MBA or equivalent training and job experience. PMP or PgMP certification and/or other industry and project management certifications. Ability to translate generalized business goals and objectives into concrete program strategy and tactical plans. Results driven: confident, thrives on hard work and consistent challenge. We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. #J-18808-Ljbffr
