Job Description - Defense and Government Travel Consultant I (entry level) ONSITE Minot AFB ND (240000DC) Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other? Many of the world's best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure government travel experience across six continents. As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips. Welcome to a culture of caring Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. Your mission, should you choose to accept it… Through our winning combination of outstanding people and innovative technology , we're focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish. And as part of the Traveler Experience organization, you'll be at the forefront of providing that exceptional experience. On a day-to-day basis, you will: Create and complete travel arrangements (air, hotel, car, rail) Ensure reservations are built according to client standards and preferences Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares Escalate most complex bookings to more experienced staff Assignments include both routine and non-routine work Benefit from comprehensive training by experienced colleagues Qualifications No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team is what's most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. So, if you're willing to learn , we will teach you everything you need to excel in this exciting industry. The kind of attributes we're looking for in new team members include: Languages · English fluent – written and spoken · 2nd language a plus Knowledge, Skills, and Abilities (KSAs)· Detail-oriented · Good verbal and written communication skills · Basic MS Office · A genuine passion for high-quality customer service · Strong teamwork skills · A positive, "can do" attitude · Willingness to learn and grow! What's in it for you? There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but just in case, here are a few extra, important details you probably want to know: Hands-on paid training in the travel industry Competitive compensation — including shift differentials, referral bonuses, and supplier incentives. 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year Both on-site and home-based positions available Flexible working options: Full-time, part-time, working nights and weekends. Employee discounts and supplier incentives Employee Assistance Program & Employee Resource Groups Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Primary Location Minot AFB Work Arrangement Office - Client Employment type Standard Job Family Travel Counselors Scope Country Travel No Shift Day Job Organization TX_Military & Government Experience Level Less than 1 year Job Posting Oct 30, 2024#J-18808-Ljbffr