Czech and Slovak Speaking Service Desk Agent Req ID#: 143044 Location: Budapest, HU Category: Customer Service Custom Field 4: Kallidus Required LanguageCzech, SlovakianEmployment TypeFull timeContract TypePermanentDescriptionWe are looking for an enthusiastic Czech and Slovak Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client's project - in line with the contractual agreements.Your responsibilities will be the following:As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the productsGive accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiriesKeep the user informed and follow-up ongoing casesInvolve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction levelBe proactive - identify deeper drivers of customer needsDon't be afraid of some administration - record all the cases to the client's tool, follow up your answered calls and emailsOur desired candidate:Fluent in Czech and Slovak languages and has conversational English language knowledgeBASED IN HUNGARY OR WILLING TO RELOCATE Loves helping customers, communicates clearly and has excellent problem solving skillsHas a strong customer service focusHaving experience in customer service that's an advantage, but we will provide full professional trainingPays close attention to the detailsEnjoys learning new things and develops – adopts changes easily and be flexibleConfident user of MS Office packageIf you join us we offer you:Coming from abroad?We help you with a relocation packageCompetitive salary, bonuses and cafeteria benefitsPaid professional training lead by our professional trainersStable and international company backgroundMultilingual environment, native colleagues from more than 25 nationalitiesBecome a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements Opportunity for personal development and learning - You can develop and grow within the company as a member of our career programFor more information check us on too!Job Segment: Service Desk, Social Media, Customer Service, Marketing
