Customer Support Representative - (Zr_18980_Job)

This is a remote position.
Job Highlights: • 40 hours per week • Permanent work from home • Schedule: Monday to Friday 9:00AM to 6:00PM Utah Time • Client Timezone: Utah Responsibilities: • Handle all non-voice customer support interactions • Manage initial customer inquiries and basic issue resolution • Collaborate with the in-house team for escalated issues • Contribute to maintaining high customer satisfaction levels • Respond to customer inquiries via chat and email • Process and rectify orders as needed • Escalate complex issues to the in-house retail team for tier two support • Maintain clear communication with the retail crew for seamless customer service • Work within specified business hours, potentially in shift patterns Requirements • Excellent written communication skills in English • Experience in e-commerce customer service preferred • Ability to work night shifts (corresponding to client's daytime hours) • Strong problem-solving skills and attention to detail • Proficiency in using customer service software and tools Benefits Benefits Independent Contractor Perks • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job ZR_18980_JOB