Job Description This is a remote position.
Schedule: 40 hours per week Monday to Friday, 9AM to 6PM PST (1:00 AM - 10:00 AM Manila Time) Includes 1 hour unpaid break Client Overview Step into the exciting world of music with a pioneering international company that's revolutionizing the industry.
This innovative business operates globally, with a strong presence in Latin and Central America.
As a customer support specialist, you'll be at the heart of our operations, ensuring our diverse clientele receives top-notch service and support.
Job Description We're on the hunt for a bilingual Customer Support Specialist (Spanish-English) to be the voice of our company in Latin America.
This role offers a unique opportunity to blend your passion for music with your customer service expertise.
You'll be handling inquiries from clients across Latin America, providing both technical and general support.
If you're a music enthusiast with a talent for problem-solving and fluency in English and Spanish, this position offers an exciting chance to immerse yourself in the vibrant world of international music business.
Responsibilities: · Provide first-level customer and technical support to clients across the Americas · Handle customer inquiries via phone, email, and chat in both English and Spanish · Troubleshoot basic technical issues related to the company's music products or services · Maintain detailed records of customer interactions and support tickets · Collaborate with other departments to resolve complex customer issues Requirements: · Fluency in both English and Spanish (written and verbal) · Previous experience in customer support · Strong problem-solving and communication skills · Basic technical knowledge, with the ability to quickly learn new systems · Passion for music and understanding of Latin American music culture Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_17817_JOB