Welcome to Yngen Holdings Inc. where vision meets reality at the intersection of various industries such as BPO, shipping, logistics, technology, marketing and real estate. Born from a relentless pursuit of perfection, we're not just redefining standards—we're setting them. Our diverse team of trailblazers is driven by a shared mission, vision and values. Join us in shaping the future today. Responsibilities: Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms. Resolve Issues: Address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction. Customer Support: Identifying customer needs and helping customers solve their issues. Reporting: Analyzing and reporting product malfunctions. Handle Escalations: Escalate complex issues to the appropriate supervisor or manager for resolution as needed. Qualifications: Fluency in English: Excellent verbal and written communication skills in English are essential. Customer Focus: Service-oriented personality with a can-do attitude. Problem-Solving Skills: Ability to think analytically, troubleshoot problems, and find creative solutions. Experience: 1-2 years in technical support handling international customers. Must have experience with XML, JSON. Strong problem-solving/troubleshooting skills. Familiarity with blockchain industry is a plus. Know how to use Zendesk. Cryptocurrency Experience: Required. Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail and quality. Team Player: Ability to work collaboratively in a team environment and contribute to a positive work culture. Adaptability: Flexibility to adapt to changing priorities, procedures, and technologies in a fast-paced environment. Willing to work onsite. Others: Strategic, Decisive, collaborative, innovative. Job Type: Full-time Pay: Php20,000.00 - Php25,000.00 per month Benefits: Additional leave Company events On-site parking Opportunities for promotion Paid training Pay raise Schedule: 8 hour shift Holidays Overtime Shift system Weekends Supplemental Pay: 13th month salary Overtime pay Experience: Customer Support Representative: 1 year (Required) Language: English (Required) Application Deadline: 12/13/2024 Expected Start Date: 12/16/2024#J-18808-Ljbffr