inDrive Bogota, D.C., Capital District, Colombia Customer Support Representative inDrive is an international multiapp headquartered in Mountain View, CA.
Our ride-hailing user base exceeds 150M users in more than 700+ cities in 47 countries.
Our eNPS rate reaches 65.5%, which is higher than industry standards.
Currently, we're actively growing and looking for Customer Support Specialist.
This position is based in Bogota, Colombia.
What will you do: Handle multiple conversations (chats/calls/emails) simultaneously with customers.
Respond to customer inquiries in a timely and professional manner.
Maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
Resolve customer issues effectively, escalating complex cases to higher-level support when necessary.
Document customer interactions and update customer records.
Follow up on unresolved issues to ensure satisfactory resolution.
Collaborate with team members and other departments to ensure consistent and high-quality customer service.
What we expect from you: English language speaker (B2 or upper intermediate) Multi-tasking Work in a team Grammatically correct in written and verbal communication Customer Focus Desire to benefit and help people Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho) We offer you all the conditions for professional and personal growth with a rapidly growing tech company.
Your resume will be considered within 21 calendar days from the date it was received.
If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, it means that currently there are no suitable vacancies for you.
Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr