Drive Customer Success and Build Lasting Connections in the Tire Industry In the tire and ecommerce industry, we know balance is everything—both on the road and in life. In this Customer Support Representative role, you'll navigate customer inquiries, troubleshoot issues, and ensure satisfaction, keeping tire businesses rolling smoothly. Fuel your career by building valuable connections, collaborating with cross-functional teams, and handling essential support tasks that drive client success and loyalty forward. Embrace a role where you can grow and make an impact without missing a beat in your work-life balance. Your Tireless Impact at a Glance Drive Daily Success with Key Responsibilities Customer Assistance (Voice, Email, Web): Manage inbound and outbound calls, emails, and ticket inquiries, delivering accurate and timely responses. Assist customers with product and service-related questions, troubleshoot issues, and resolve complaints professionally and empathetically. Problem Resolution & Escalation: Diagnose and troubleshoot product or service issues, escalating unresolved problems to appropriate teams when needed. Guide customers through complex issues with clear, step-by-step support to ensure efficient problem resolution. Documentation & Reporting: Maintain accurate records of customer interactions, inquiries, and resolutions using the company's CRM or ticketing system. Provide feedback on recurring issues, helping identify areas for product or service improvements. Customer Satisfaction & Retention: Achieve high levels of customer satisfaction through prompt and courteous responses to all customer queries. Build lasting relationships by following up on inquiries, offering additional support, and identifying potential sales opportunities for the company's product range. Collaborate with cross-functional teams like technical support, sales, and billing to ensure seamless issue resolution. Participate in team meetings, training sessions, and continuous improvement initiatives to enhance service quality. Perks that Keep You Rolling 5 days work week 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment About the Innovators in Tire Technology Our client, Tireweb, is a leading provider of cutting-edge ecommerce solutions for the tire industry. Known for its innovative software and digital tools, Tireweb empowers tire dealers, distributors, and manufacturers across the globe to optimize business operations and drive growth. From their roots in 2000, Tireweb has remained committed to fostering innovation and collaboration within a diverse team, offering continuous support and career development for all team members. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #J-18808-Ljbffr