Job Description This is a remote position.
Job Title: Customer Support & Claims Dispute Specialist Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Central Time) Full Time - 40 hrs/week Responsibilities: Fluent in English and Spanish Provide exceptional customer service by answering inbound calls and inquiries about open positions.
Create and download reports for denied insurance claims; contact insurance companies to dispute or correct these claims.
Investigate claim denials and ensure timely resolution.
Coordinate meet-and-greet sessions between applicants and clients.
Assist candidates with electronic applications, verifying that all required documents are submitted.
Enter new hires into the HR system and facilitate the onboarding process.
Maintain accurate records of calls, claims, and other relevant documentation.
Requirements Proven ability to provide exceptional customer service, particularly in handling inbound calls and inquiries.
Experience in dealing with denied insurance claims, including contacting insurance companies to dispute or correct claims is a plus Strong investigative abilities to analyze and resolve claim denials on time.
Familiarity with HR systems and experience in managing the onboarding process for new hires.
Ability to maintain accurate records of calls, claims, and documentation while ensuring all required forms and documents are submitted.
Requirements Proven ability to provide exceptional customer service, particularly in handling inbound calls and inquiries.
Experience in dealing with denied insurance claims, including contacting insurance companies to dispute or correct claims is a plus Strong investigative abilities to analyze and resolve claim denials on time.
Familiarity with HR systems and experience in managing the onboarding process for new hires.
Ability to maintain accurate records of calls, claims, and documentation while ensuring all required forms and documents are submitted.